Salesforce.com

Spend time focused on your business, not hunting for data
Salesforce.com allows you to create a single view of your customers and leads, coordinate your sales, marketing and customer service activities, and gain an insight into how your business is operating. Salesforce.com improves efficiency, reduces administration time and helps you focus more on your business, and less on hunting for information.

Sharpen your competitive edge
Sales teams need solutions that make their jobs easier, not more complicated. Salesforce.com gives them fast access to critical data - online, offline and via mobile devices. Accurate, centralised data helps representatives across the organisation to provide pro-active and efficient account management that differentiates you from your competitors and helps you build your business.

Measure your marketing impact
Salesforce.com helps you to generate, manage, and report on leads, opportunities and track results from first contact to won/lost business. See the results of your marketing campaigns and understand their impact with sophisticated real-time analytics.

See what's ahead and plan better
Managers need visibility into the activities of their staff and insight into where they stand with their pipelines, metrics and results. Salesforce CRM provides powerful opportunity management, forecasting, reporting, analytics and dashboards that provide managers with real-time insight into their team's performance.

Everything you need to amaze your customers
The Salesforce Service Cloud is the platform for modern customer service, featuring everything from "knowledge as a service" to Twitter integration. The payoffs to you include more informed agents and customers, plus real-time service conversations
The solution provides faster, more responsive service across every channel — from the call center to the social Web.

With the Service Cloud, you can:

• Keep agents productive
• Reduce service costs
• Satisfy every customer

Easy to implement, manage and integrate
Salesforce is a web-based application which is fast and easy to implement. There is no software to install or hardware infrastructure required. Salesforce links with popular tools like Microsoft Office, Outlook and Google Apps to improve user productivity and operational effectiveness.

Customer Relationship Management data while you're on the go

Professionals today are no longer tied to an office - or even a network. Many of your salespeople, service reps, and managers are constantly on the road.

That's why you need to have critical business applications and customer data always at your fingertips, no matter where you are.

Their success when they are away from their desks is critical to managing and growing your business.

Access to data while you're on the go
Leverage your investment in your Salesforce CRM application with a powerful wireless platform that helps your mobile teams succeed by keeping them in touch with the latest data, whenever and wherever they need it.

Whether you use a BlackBerry, iPhone, or Windows Mobile device, Salesforce CRM mobile lets you:

• Stay productive. Spend more time meeting prospects and closing deals
• Get instant access. View and edit key records
• Be prepared. Review account activity before important calls and meetings
• Update on the go. Log emails, phone calls, in-person meetings, and other activities
• Respond immediately. To new leads and customer requests
• Offline usability. Applications work with or without a wireless connection, so field employees stay productive

Get your data while it's fresh
Salesforce CRM mobile users spend more time with customers and less time in the office entering data since they can:

• Log calls, emails, and appointments and assign tasks from the field
• View and edit account, contact, opportunity, and other fields at any time
• Improve overall data quality by updating information in the system immediately

Relevant data at your fingertips
Salesforce CRM mobile makes a relevant subset of your Salesforce data immediately accessible on your mobile device. This solution helps keep the amount of data on the device manageable while still providing instant access to your most important records. In addition, you can always quickly retrieve data from Salesforce CRM that is not resident on the device.

Easy, web-based management
You can easily manage, customise, and deploy Salesforce CRM with the highest level of enterprise scalability. Administrators can:

• Develop and customise mobile profiles to deliver appropriate data for various field user groups
• Manage all field users and mobile profiles over the Web within Salesforce
• Use over-the-air management to easily deploy users, make updates, and implement any changes to your use of Salesforce

Easy to use - both online and offline
We know that the usability of our products is critical to your success. For mobile users, integrating with the native mobile device applications such as phone and email make it easy to log a phone call or email communication in Salesforce CRM right after the activity. That's why we recommend our range of Blackberry devices which are all suitable for Salesforce CRM mobile.

Support for multiple device types
With the variety of mobile devices on the market today we have made sure that we support the leading devices and operating systems in the business community. That's why Salesforce Mobile supports RIM's BlackBerry, Apple iPhone, and many Windows Mobile 6.0+ devices throughout the world.

For mobile sales professionals - maximum productivity
With Salesforce CRM mobile, salespeople maximise their productivity when they are out of the office by having convenient access to all the customer information including:

• Log calls, emails, and appointments and assign tasks from the field
• View activity history to quickly prepare for important calls and meetings
• Run an opportunity report to view a quick snapshot of pipeline revenue

For Customer Service and support professionals - high Customer Satisfaction
Mobile Customer Service and support representatives can instantly access all the customer information they need when they are in the field with Salesforce Mobile including:

• Log cases and search solutions from a mobile device
• Assign tasks and check activity history to ensure success the first time out on a call
• Update customer, case, and other critical information from the field