Managed Services

In today’s challenging business environment, there’s clearly an imperative to cut operational costs whilst maintaining or improving quality of service. 

Whether you are looking for help desk services or full IT support, we provide a comprehensive and flexible range of managed services. From managing the entire IT infrastructure, support and applications or just specific elements, we can tailor our services to meet your individual needs. 

Our modular approach provides the flexibility to outsource as little or as much as and when you require, creating an integrated partnership to ensure the best combination of skills. 

We can help you to;

• Reduce your total cost of ownership and enhance business efficiency through more professional and reliable IT service and support.

• Reduce complexity and risk through our established service delivery, enabling your IT budget to be more stable and predictable

• Gain peace of mind knowing you have access to UK-wide 24*365 responsive support that can pre-empt and resolve problems quickly and cost-effectively.

• Protect your business from expensive and avoidable system downtime with our industry leading support systems, expertise and experience.

• Focus your IT team on delivering competitive advantage by providing end users with a single focal point to raise requests or issues.

Whatever you choose, we deliver 24*365 under strict service level management governance with measurable and reportable service levels.

We are accredited to ISO 20000 and 27001, and we operate an ITIL aligned best practice approach to IT service management that focuses on specific client requirements and draws on our huge experience in providing managed services for organisations across many sectors. 

We can help you with:

Service Desk – industry leading remote support systems provide your end users with a highly responsive and efficient service wherever they are

All organisations want to streamline processes, improve service quality and reduce IT service costs. At the same time, the business needs access to responsive support that can pre-empt and resolve problems quickly and cost-effectively.  A Managed Service Desk from BT Engage IT is much more than just a call centre or helpdesk.

Server System Management – use our expertise and experience to model an operation that will protect your business from avoidable system down time

With the smooth running of your server infrastructure being essential to business operations, any downtime or delay in fault resolution can impact massively. Organisations want to reduce high priority incidents, ensure problems are dealt with quickly and release IT personnel from mundane, resource-intensive tasks.  BT Engage IT server system management will give you more insight, less downtime and a faster resolution.

Hosting Services – a complete range of services, from CoLo to fully managed, to deliver high levels of service availability and security

Not enough floor space, rising energy bills, unreliable utility services, support costs and general overheads escalating?  These are all issues that IT departments face due to the increased business demand for IT functionality.   From within the controlled environment and fully resilient architecture of our hosting centres, we can deliver a flexible outsourced hosting service, fully supported from our industry leading support centre.

Network Management – Protect your IT network with our flexible services and deliver the highest quality software support, remote diagnostics, administration and monitoring

The network is the backbone of every business, with speed, availability, security and performance non-negotiable. Organisations want to reduce network related problems and to be able to proactively identify problems, ensure best practice in fault resolution and ensure maximum systems uptime.  We offer a range of services covering diagnosis, administration and monitoring, depending on what makes sense for your business needs and in-house skill sets.

Deskside Support – A guaranteed commitment, UK-wide, 24x365, using a combination of dedicated on-site, mobile and remote engineers

An outsourced Deskside Support function provided by BT Engage IT, improves service whilst reducing costs, allowing your IT team to focus on delivering competitive advantage. Balancing resource demands while maintaining service quality is difficult. Organisations must have access to adequate technical resource to deliver business benefit and minimise the impact of IT service incidents. Organisations need to resource for peak demands and regularly require skills and experiences not readily available in-house. BT Engage IT is on hand to provide this resource and help gain value through a lower cost of delivery.

Deployment Services – highly skilled engineers providing deskside support, migration, relocation of mission critical IT equipment and disposal services

Deploying any type of solution is business critical and getting it wrong or delaying implementation can have serious repercussions on your business and the service it provides.  Using our deployment services team we can help to shorten the lifecycle to deployment, own and manage the roll-out – ensuring right first time implementation.  You can concentrate on your business whilst we concentrate on ensuring efficient delivery and customer satisfaction.

Managed Print Services - a portfolio of services, designed to enable customers to gain efficiencies and cost savings within the quickest possible timeframe and demonstrate fast ROI

Reduced costs, delivering environmental efficiencies, improving end-user productivity and support through Managed Print Services from BT Engage IT is all part of our managed services portfolio. As market leaders in the delivery of true Managed Print Services, BT Engage IT is uniquely positioned to offer a solution that can maximise current investments to provide tangible reductions in TCO, improve end-user productivity and deliver a significant environmental impact across your business.

Hardware Break/Fix – delivering IT Support Services using a combination of dedicated on-site, mobile and remote engineers

Many businesses are unprepared for their hardware failing or the occurrence of a major breakdown. In the event of failure the likelihood is that the manufacturer warranty rarely meets the business need, or indeed the products are not covered by warranty. Without access to a fast and reliable solution the consequence can be costly downtime and lost business.

 

 

“Having confidence in our systems is essential in our delivery of services to our clients. BT Engage IT gives us that confidence, from ensuring systems run smoothly day-to-day to having an experienced Technical Design Authority to help shape and deliver our IT strategy. There’s a real commitment from BT Engage IT to build a lasting relationship with us - which is exactly the approach we take with our own clients.”

Steve Fraser, Partner, Monahans

© BT Engage IT 2011