Unified Communications & Collaboration

Unified Communications and Collaboration (UCC) enables more efficient collaboration with employees, suppliers, organisations and business partners. By enabling the communications infrastructure, mobile devices, desktop and applications to work together, users can communicate with anyone at any time.

We certainly have some credentials in this area as BT uses UCC to enable its 110,000 global employees to communicate, empowering 10,000 home workers and 60,000 flexi-workers.

Our UCC services enables our customers to:

• Improve communications: link communication technologies, such as voice, with collaboration services, e-mail, calendaring, instant messaging and presence
• Seamless user experience: converged voice, data, video and applications
• Boost productivity: unified messaging saves employees time through more efficient message management
• Enable flexible working but maintain effective communication for employees
• Reduce costs and carbon footprint: use of voice and web conferencing helps minimise travel time and costs

What we deliver

• Business Case Development – realising the “soft” and “hard” benefits of deploying UCC into an organisation
• Discovery and Readiness Assessment - assessing the current state of the organisation’s UCC systems and applications, including workshops
• Design, implementation and integration - detailed solution focusing on specific infrastructure, directory, platform and voice integration
• Project management – including programme and technical project management
• End user training and adoption – helping employees understand how the solution can best be used and how it will change their working environment
• Cultural Impact – assessing the overall impact on the way an organization works and feels
• Managed Services – the whole UCC solution can be wrapped and delivered by BT through a managed contract including helpdesk
• Integrated IP Telephony Solutions
• Messaging Services
• Unified Communications
• Videoconferencing Solutions
• Collaboration Services
• Managed Mobile Worker Solutions
• Assessment, Design, Implementation and Support Services
• Consultancy Services