Tackling inertia and resistance to change is one of the most important aspects of carrying out any major business project, but it is often handled as an afterthought and, if not properly managed, can threaten to derail the whole thing.
As the old saying goes: “You can lead a horse to water, but you can’t make it drink.” Tackling inertia and resistance to change is one of the most important aspects of carrying out a major business project, but it is often handled as an afterthought and, if not properly managed, can threaten to derail the whole thing.
Take managed document services (MDS) for example. The business case for taking control of print is compelling: you rationalise the number of devices, lower energy consumption, reduce the number of pages printed, cut paper consumption, improve security and increase productivity in one fell swoop. Unfortunately, unless you communicate these benefits to your users, all they will see is that they no longer have a personal printer, and in some cases, will start plotting elaborately to “sneak” a personal device back onto their desk. Implementing a managed document service is not just an IT project, it’s a whole business project, and the benefits need to be communicated to all stakeholders in advance to ensure ultimate success. The environmental improvements that occur as a result of adopting MDS are a strong story to lead with.
Communicating the project’s benefits in terms of reduced paper and energy consumption give your audience a performance metric that is easy to comprehend, and the beauty of MDS is that you’ll have the management information to categorically prove the savings that the project has made after implementation.
Engaging with stakeholders prior to an MDS project can deliver important intelligence about the way that people work with the document system, and flag up issues before they become a problem. All of this helps to ensure the ultimate success of the project, and encourages those with a mulish attitude to change that the benefits of the project reach beyond simple cost-savings and into the wider realm of environmental and productivity mprovements.
Stewart Dudding, Client Development Manager, KMDS, Kyocera Mita UK