Logica

BT Engage IT helps Logica solve a multi-million pound problem

"Working with BT Engage IT is of real value for us. It's all about getting as much business benefit out of a managed print service as you can and the BT Engage IT solution enabled us to reduce our total print spend by 56 per cent".

Mark Machin, Information Systems Division Director, Logica

Business Challenge

  • IT and business solutions specialist Logica needed to provide efficient print for 6,000 highly mobile UK employees who work at its 25 offices and remotely
  • Its old fleet of 780 multi-vendor devices was decentralised in terms of both management and cost control
  • While this inefficient and difficult print landscape generated 32 million pages a year, it was a multi-million pound problem

Solution

  • A rules-based, pooled print solution provided through a managed print service from BT Basilica
  • A mixed environment of A3 and A4 colour and mono HP printers and HP Multifunction Printers (MFPs) with all-in-one print, copy, fax and scan to email capabilities was deployed throughout all 25 offices
  • HP Web Jetadmin print management, HP Digital Sending Software (DSS) and a Ringdale FollowMeTM pull printing solution based on Logica's existing door access proximity cards

Benefits

  • Logica has reduced its print Total Cost of Ownership (TCO) by 56 per cent
  • It has reduced its environmental impact by setting printer defaults to draft and duplex modes, which has cut paper consumption by 25 per cent and reduced consumables by 30 per cent. Power consumption has also been reduced by 514Kw a week
  • The number of devices has been reduced by 38 per cent, saving support costs and office space
  • FollowMeTM solution provides a more efficient infrastructure for mobile workers

Key Relationship Features

  • BT Engage IT provided a solutions-based approach rather than just a pure selling exercise
  • Even though no purchase commitment had been made, BT Engage IT assisted Logica in building a total understanding of its business issues and a picture of how latest technologies could resolve them
  • BT Engage IT provided a managed print service precisely tailored to Logica's needs
 
Logica is a leading provider of business consulting, systems integration, IT and business process outsourcing services to a wide variety of clients.
 
 
To operate efficiently, it needs to deliver effective, well managed print services to its 6,000 UK staff and that causes problems because they are highly mobile, with 46 per cent working out of two or more of the company's 25 offices and 28 per cent working remotely.
 
 
Logica's print fleet consisted of 780 devices generating 32 million pages a year but company acquisitions and mergers had left a legacy of ageing models from many different vendors. Closer investigation revealed a de-centralised and disparate service in terms of both management and cost control. Local business units 'owned' 672 of the printers leading to fragmented processes and distorted costs. There was only limited access to A3 or colour print and site surveys showed that up to a third of Logica's multifunction printers were actually broken. Finally, there was virtually no infrastructure to support mobile staff.
 

Rounded Service

Seeking a solution, Logica initially contacted three suppliers but after engaging with Logica for 12 months, BT Engage IT won the eventual tender.
 
 
"BT Engage IT stood out from the other suppliers because they offered a solutions-based approach rather than just a hard sell," says Mark Machin, Information Systems Division Director for Logica. "Instead of talking about equipment numbers, sheets and feeds, BT Engage IT really helped us understand our business problems, empowering us to collect our own data, develop a Total Cost of Ownership (TCO) strategy and build a solid business case."
 

Managed Service

Even though Logica had made no firm purchasing commitment at that stage, BT Engage IT still assisted with site surveys and regular reviews, building a total understanding of the business issues and showing how latest technologies could resolve them. It also suggested solutions such as HP Web Jetadmin software that would enable Logica to investigate its printer usage and page volumes.

 
 
The new solution is provided through a managed print service contract with BT Engage IT and both the business and environmental benefits are significant.
 

Reduced TCO

Logica's 780 original devices have been reduced by 38 per cent, down to a mixed fleet of 485 machines that includes HP Multifunction Printers (MFPs) with all-in-one print, copy, fax and scan to email capabilities and a collection of A3 and A4 colour and mono HP printers. BT Engage IT advised on the deployment of devices and a Ringdale FollowMeTM solution uses Logica's door access proximity cards to trigger print for collection at any machine. This supports mobile workers and avoids the waste of print jobs being sent to the wrong machines. HP Digital Sending Software (DSS) also enables MFPs to send scanned documents to several destinations such as email, fax or folder.

 
 
Since the new solution was introduced, the number of pages produced has dropped by 25 per cent and actual paper costs have more than halved. Falling support and consumable costs have contributed to a cut of 56 per cent in print TCO.
 
 
"The MPS solution from BT Engage IT has also enabled us to reduce our environmental impact. Making draft duplex printing the default mode has reduced consumable usage by 30 per cent and paper costs have more than halved. Rationalising the print environment and using powersave also saves us 514Kw a week," adds Machin.
 
 
"Since deployment BT Engage IT has stayed closely enaged with us, and continue to help us add value and get the most out of the solution. They are always looking for new ideas, forwarding white papers and coming up with new solutions and they have made it a no-brainer that we want to engage with them going forward," concludes Machin.

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