BT provides Virtual Desktop Infrastructure for esure

"BT completed a detailed review of our existing infrastructure and desktop environment, basing their proposal for a Virtual Desktop Infrastructure from VMware on the findings. Their consultancy gave me real confidence to build the case for offshore support."

Glynn Edwards, Infrastructure Development Manager, esure 

Business challenge

  • esure wanted to increase productivity and reduce latency for its offshore developers
  • Facilitate centralised support
  • Ensure fail-safe disaster recovery


  • Virtual Desktop Infrastructure, scaleable to 60 people
  • HP StorageWorks 1000 Modular Smart Array
  • 3 x HP ProLiant DL380 servers
  • 1 x VMware ESX 3.0.2 sp1 for advanced management


  • esure has reduced latency for its offshore developers
  • Intellectual property can now be accessed at any time by authorised personnel
  • Disaster recovery ensures business continuity
  • esure has decreased its environmental impact by reducing power consumption

Key relationship features

  • BT provided a consultative and solutions-based approach
  • BT assisted esure in building a total understanding of its business issues and a picture of how latest technologies could resolve them
  • BT provided a Virtual Desktop Infrastructure precisely tailored to esure’s business objectives
BT provided Virtual Desktop Infrastructure for esure, a telephone and internet insurance company. Even before its fifth birthday the company gained one million customers, and it has since become one of the leading private motor insurance companies in Britain. To stay competitive it is always seeking new ways to improve customer service, and the delivery of this lies in the back office support.
With technology being so important to a business’ development, a pilot project was identified to assess the value of a wholly centralised system. “I was specifically keen to reduce local support issues for esure’s offshore developers,” says Glynn Edwards, the Infrastructure Development Manager for esure.

Latency an Issue

A group of 35 web developers and system testers were uploading their work overnight onto the esure servers. Due to issues with the technology the team could not make any amends until the uploading process was complete. Latency was a concern because it introduced a high cost of sale - UK employees could not readily access the intellectual property, meaning that valuable customer information was not immediately available.
esure set up a competitive tender to find the best solution and service offering. “It was obvious to me that the BT team could deliver. They completed a detailed review of our existing infrastructure and desktop environment and followed up with a workshop for our engineers to make sure the solution was workable,” says Edwards.


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