EMAP
Meeting fixed deadline makes sure transition processes for EMAP
Following a strategic review, Emap plc decided to focus squarely on business‑to‑business media. It sold its consumer magazines and consumer radio businesses – together with its in-house shared services operation – to Bauer. Under the sale agreement, Bauer would temporarily provide IT services to Emap Limited. However, new systems and networks would be needed inside just 10 months. An outsourcing strategy, to include other non-core services, was the ideal solution.
Solution
A discovery exercise was necessary as a precursor to the production of a request for proposal (RFP) for the outsourcing contract. The discovery exercise was assisted by the strategic consultancy arm of BT Engage IT, and was instrumental in getting Emap ahead of a fast-moving game.
" The performance of the BT Engage IT team was very impressive. The discovery exercise was thorough, well executed, and completed on schedule. "
Chris Taylor, CIO, EMAP Limited
BT won the tender for outsourcing of twin data centres, application hosting, end-to-end managed wide area and local area network services, desktop support, and full overall service management.
The service management environment comprises a single point of contact first line service desk operated by BT Engage IT and is available 24*7*365. It has direct links into third party service desks, Emap in-house services for line-of-business applications, and BT second and third line service desks. It also handles problem, incident and change management for the in-life service.
Why BT Engage IT?
The BT Engage IT ITIL-based systems and processes ensure trouble tickets and service requests are acted upon within agreed SLAs (around-the-clock four-hour fix in the case of priority incidents at the data centres and the Emap London HQ). In addition, BT onsite engineers support the Emap people at those locations. Having completed the transition process, Emap is now firmly into transformation territory.
“ As well as maintaining our online presence, we need to sell magazines and advertising. Being the first to run a news story or a topical opinion piece is crucial to that, so our BT services are vital. ”
Chris Taylor, CIO, Emap Limited
