" For hardware maintenance, BT Engage IT is competitive and provides a valued service. We have confidence it will deliver a good service, and also be flexible. BT Engage IT understands our business, how we operate, and the high standards we expect in IT support.”

Hayley Keenan, Helpdesk Manager, Bakkavör Group

 

Everyone needs a quick fix at times. But it isn’t always that easy to get.

IT support can be a headache. What happens when your servers are down, you have problems with your networks? Or you have problems with your PC, laptop or software? Quick fixes are difficult when it comes to your IT.

And with resources being squeezed more than ever, having the in house skills and time to do all this can sometimes seem impossible.

BT Engage IT can help.

We realise that with the rapidly changing face of IT solutions, it is becoming increasingly difficult for organisations to maintain skills in-house to support their IT estate and there is also an increasing management overhead in dealing with ad hoc multi partner relationships and warranty provision.

We will review your IT service requirements and tailor a support solution providing a "Single Point of Contact" for all your needs. And with over 35 years of industry experience, customers can be assured of a world class service.

We offer a range of flexible support packages and you can choose from a range of fixed targets and service windows to suit your needs.

You can benefit from:

• A single contact number and UK Service Desk with 24x7 call logging (Options to log electronically are also available)
• UK Wide cover – with in excess of 200 highly trained and expert engineers spread across the UK
• Guaranteed fix times –with the ability to select various fix SLA’s within a single contract
• A flexible service window – including weekends, weekdays, and you can mix and match your service windows – even at device level
  

So get in touch now so that we can give you the quick fix you might need.

 

Further resources

	TELL ME MORE ABOUT... Hardware Breakfix		CASE STUDY 24/7 break-fix cover means peace of mind for Capital Support
	CASE STUDY A vital cog in a high performance machine: World class IT for the English Institute of Sport		CASE STUDY Highly polished support and maintenance for Metalogic customers
	CASE STUDY Imperial Tobacco Group plc

 

 

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