Who We Are
About BT Engage IT
BT Engage IT provides businesses with access to one of the most comprehensive IT services portfolios in the market providing compelling and differentiated IT solutions. Additionally, as we are part of the BT Group, we are able to offer a truly integrated suite of services to assist in the advice, design, deployment and support of IT requirements to meet clients’ business needs.
Our insight and capabilities enable clients to leverage and grow their businesses in an increasingly complex and dynamic market. Our goal is to make our customers' lives easier and simpler. This is helped by employing talented people and ensuring a flexible, collaborative approach to delivery - maximising value is at the heart of everything we do.
Putting Customers First
Customers are our number one priority and we are totally committed and dedicated to customer satisfaction by always delivering on our promises. This customer driven culture demands excellent communication and service. Over the years we have established a proven track record as a trusted business partner and advisor to large and small businesses across the UK, many who bear testament to this statement on this site.
Our business vision is to develop long term partnerships with clients and act as a trusted advisor to enable them to fully exploit the potential of IT to generate business value and increase operational efficiency.
We base our business on five core values:
- We put the customer first
- We deliver
- We are agile
- We are prepared to push the boundaries
- We are fun to work with, and for
With over 30 years experience, our success is founded on four factors: proven expertise; the highest level accreditations; breadth of capabilities; and the ability to provide high value/low risk advanced technology. As we are part of the BT global company, we are able to provide a breadth and strength in the market to enable us to deliver against all customer business expectations and requirements.
Our organisation employs over 900 staff, with 70+ professional services consultants, 300+ field engineers and 70+ accredited solution engineers covering all of our key alliance partners including Microsoft, HP, Cisco, VMware, Citrix, NetApp, Symantec and Oracle.
With over 2900 billing customers we also ensure best practice through alignment with the ITIL Service Management Framework as evidenced by our British Standards Institution (BSi) international BS ISO IEC 20000 (Information Technology Service Management) certification.
BT Engage IT’s quality management system is driven by the objective of providing consistent world-class service. This is managed and reviewed by our Service Excellence Council, comprised of executive management and individual contributors who have specific and independent authority to ensure all aspects of service delivery meet this objective.
Excellence is also a key element of the measures and performance indicators we apply to our business and our people. These are gauged through internal and external surveys and a continual programme of assessment and improvement. We believe the independence of our Excellence team guarantees an objective measure against all activities and ensures customers have a ‘champion’ within the business.
Our Excellence team also has responsibility for the review of all customer-facing service, ensuring we deliver consistently every time.
Best Practice:
- BT Engage IT is fully committed to improving the quality
of its services through the deployment of quality techniques, TQM principles
and improvement methods such as Six Sigma
- A Quality Management System operated in accordance with
ISO 9001 and Information Technology Service Management in accordance
with ISO/IEC 20000-1
- BT Engage IT is accredited to ISO 27001, which is the
internationally recognised standard for information security, which gives
you confidence that your assets and data are in safe hands.
